Advanced Support Engineer –Student Internship

Short company description

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Requirements

• Experience in using and administrating Oracle Database
• Good knowledge of UNIX, Linux, Windows or other relevant OS-system
• Fluent in written and verbal English , any additional language is a plus
• Good communication skills
• Ability to work across cultures in an international context
• Preference for working in an international cooperative team environment Preference to work in teams
• Is a plus: Experience in using and administrating Oracle Database , Good knowledge of UNIX, Linux, Windows or other relevant OS-system

Responsibilities

As a Advanced Support Engineer –Student Internship, you will interface with the Oracle ACS staff on a regular basis. You will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have basic knowledge on Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Other info

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Job duties are varied and complex utilizing independent judgment. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.