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Triage Specialist

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Employer: Oracle
Domain:
  • Others
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 20.04.2016
    Remote work: On-site

    Short company description

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.

    Requirements

    - Fluency in English on all levels of communication
    - Great attention to details
    - Ability to work under pressure

    Responsibilities

    - Follows a well established criteria to identify the appropriate owners of requests
    - Checks for missing information according to a list of mandatory details to be included depending on the request type
    - Proactively communicates with Sales on the status of his request, and any additional details he has to provide in order to move the requests further
    - Addresses any gaps in the procedure with the appropriate departments
    - Takes initiative in adjusting the processes to best fit the stakeholders needs and benefit the overall cycle time

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