CRM Application Administrator

Short company description

As a provider of internal IT services for METRO GROUP, METRO SYSTEMS Romania provides specialized consulting to retail companies in all aspects of IT, develops specific solutions along the full value chain and provides a powerful IT infrastructure with a team of over 900 IT professionals.

Requirements

What are we looking for?

• Good knowledge of UNIX/Linux and SQL - PL/SQL
• Good knowledge of relational databases - Oracle would be a plus
• Ideally 2+ years experience working within the IT industry, with a proven understanding of applications at a functional and technical level
• University degree in computers science or similar
• Experience with monitoring technology (system configuration/management)
• Experience with one of following tools and providers (Nagios, Control-M, Oracle RUEI, Site Scope, Pingdom, etc.) and best practices
• Excellent planning, prioritization and project/time-management skills – especially in a cross-functional context
• Ability to work independently as well as having good team skills- be a pro-active contributor to our team
• Understand customer business requirements, in order to provide analysis and recommendations for a successful product implementation
• Passionate focus on customer support and the ability to build long term, successful working relationships with clients
• A desire to work in a fast moving and technically challenging environment
• Good trouble-shooting skills and proactive tenacious attitude to problem solving
• Very good communication skills both verbal and written (good command of English)
• Ability to work calmly and professionally in high pressure situations
• Willingness to work on call duty

Nice to have:

• Windows Server, IIS administration, Microsoft SQL Server design and performance tuning
• REST and SOAP API development and shell programming experience, ability to provide and consume data
• Working Knowledge of Python to build tools and automation
• Working knowledge of HTML and JavaScript

Responsibilities

Imagine what you could do here. Your great ideas can become great products, services, and customer experiences very quickly.

We are looking for an agile mindset, which will bring passion and dedication to this job. If your head is in the clouds, but your feet are on the ground you are the perfect match for our CRM Operation Team.

Join us now!

What do we do?
• provide the availability of productive environments
• analyze and provide technical solution or distribution to third party of customer incidents
• develop and maintain Application Administration tools: monitoring and job scheduling scripts
• interaction with Development, Integration and Deployment for implementing new functionality
• installation of new patches/releases on the production and test environments
• participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience
• defect handling for test environments
• execution of on-demand requests: new store opening process, data loads, data corrections;
• handling database refreshes specific activities.

Other info

What’s in it for you?

• Opportunity to work in a multicultural environment;
• Great work atmosphere (We are a fun team  )
• Lunch tickets;
• Special subscription for sports and recreational activities;
• Medical plan subscription;
• Life insurance;
• Flexible working time;
• Mini Bus transfer for the daily commuting to work;
• Technical & Soft skill trainings.