IBM Internship - Customer support representative

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IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

Cerinte

Required:
Fresh graduates or final year students.
English – fluent.
Basic concepts of databases and data models.

Would be considered a plus:
Additional foreign language.
Technical knowledge in one or more of the following: SQL, data modelling, UML, database management, economics, scripting languages.

Responsabilitati

Daily tasks:
As an Intern you will participate in shadowing sessions with our Technical Specialists in solving different problems.
You will attend relevant technical courses for the technologies used in your field.
Soft skills training for certain abilities (communication, team work, presentation skills).
Workshops regarding software and services from our offerings portfolio.

You will learn about:
How to solve client IT requests (incidents, problems, change requests).
How to follow and improve IT processes (ITIL methodology).
Different IT platforms, like ERP, CRM, IT Service Management tools, Collaboration tools.
Different IT technologies like SQL, Reporting