Technical Support Agent - French

Short company description

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Requirements

Essential requirements:

- University education, preferably technical degree or Microsoft certifications
- Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
- Fluency in English and French
- Excellent communication and customer service skills
- Flexibility to work shifts

Desirable requirements:

- Experience of providing remote IT support

Responsibilities

Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:

- Identify issues, investigate root causes and recommend solutions to reported problems
- Provide technical guidance in activities associated with identifying, prioritising and resolving problems by telephone and e-mail
- Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
- May prepare help desk incident reports and assist in hardware and software evaluation
- Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Other info

Benefits

Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.