Do you speak Italian? Join Genpact Bucharest today!

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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Cerinte

What are we looking for?

A good level of Italian is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it�s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!

Responsabilitati

What will your job be about?
Genpact continuously hires Italian speakers in areas like:

Finance

Your job will involve invoice and payment processing,making sure that your customers' clients make accurate payments and adhere their deadlines and agreed policies, reconciling the accounts of the vendors and reporting activities if needed. Accounting skills aren't a must. These activities will require maintaining a constant relationship with the client�s business representatives. Your approach needs to be number-driven, as well as people-oriented.

IT Support

How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will provide support for user requests around hardware, software, network and service issues and you will coordinate incident resolutions with Level 2 and Level 3 staff.

Procurement

This role is a key link between your clients and their providers, as you will oversee the process of supplies� delivery. Deep understanding of your clients' business, great negotiating skills and market awareness is required from you to become a trusted partner for our customers.
You will process & book the purchasing requisitions, purchase orders, materials catalogs, delivery notes, goods receipts and other procurement documents.

Customer service

Understanding your clients' business is an integral part of your role.
We do value customer and vendor management skills as well as a keen eye for details. You will develop your customer orientation, analytical thinking and team work skills!You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer�s needs and exceed its expectations with a friendly and can-do attitude.

Alte informatii

About Genpact

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!