Contract Administrator with French Skills (Job Number #1559650)

Short company description

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

JOB REQUIREMENTS:

- University graduate
- Preferable previous work experience
- Fluent in English and French
- Computer literate particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
- SAP know-how will be considered a plus

COMPETENCY REQUIREMENTS:

- Understanding of operating in an near/offshore environment
- Strong Policy and Procedure know-how
- Excellent communication skills and customer oriented thinking
- Standing towards business and sales to assure the check and balance function
- Good knowledge in business administration
- Organizational and inter personal skills
- Strong team player

Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
Bias for action: We never sit still - we take advantage of every opportunity
Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you.

Responsibilities

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

Contract Administrator with French Skills

MAIN RESPONSIBILITIES:

- Upfront controller for flex care packs, upfront mailbox implement any new processes, translate welcome letters, upfront training refresh to Global Operations, drive local improvement plans, customer escalations point of contact, metric follow up, EMEA calls, training session and daily support to partners.
- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with BPO/GBS. Translates customer requests (in countries w/o GBS language support). Replies to BPO/GBS Questions
- Assures interface between support sales, support business, delivery, GBS, Process development and the customer. Makes sure that questions are answered
- Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.
- Sometimes needs to take over lead functions for customer projects from an admin point of view.
- Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
- Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions