Manager - Finance and Accounting Process

Scurta descriere a companiei

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

Cerinte

• Managing and scheduling of operations and should have good domain knowledge;
• Meeting SLA;
• Dashboard reports;
• Generation of MIS and performing trend analysis for effecting higher productivity;
• Handling client calls;
• Handling escalation process;
• Preparation and handling of business / process review, decks;
• Contribute to the development of short and long term strategic business goals;
• Create appropriate servicing and retention strategies for customers;
• Ensure systems development integration with strategy;
• Provide functional support and direction to the associates and team leaders on customer support needs;
• Monitor the performance of the associates and team leaders and coach them;
• Assist with training and identify training needs within the group;
• Liaison with other areas of the company affecting technical support;
• Drive cost control in the business, through raising awareness of costs and budgets, thus optimizing the network asset;
• Quality Initiatives and process improvements.

Responsabilitati

• Minimum 5 yrs in a People Manager role managing large teams. Overall 8-10 years work experience in a BPO environment
• Economics/Accounting graduate; post graduate is an advantage;
• Minimum 6 years relevant experience in Finance & Accounting;
• Excellent knowledge of end to end P2P, R2R;
• Excellent communication and people management skills;
• Ability to lead people on large, multi-functional and multicultural environment;
• Strong Excel skills and proven ability to pick up new systems quickly;
• Proficient in English; other languages is a plus;
• Customer centricity;
• Ability to work and communicate with people across organizational units;
• Ability to think strategically and translate strategy into action plans;
• Strong analytical skills with an ability to problem solve with a win-win negotiation approach;
• Escalation management and problem solving approach;
• Focused on process improvements.

Alte informatii

Wipro BPS is a trendsetter and leader in the Outsourcing space. We invite passionate, energetic, creative and focused individuals who want to be a part of our growth story! Wipro BPS is the best option you can find to develop your expertise in the industry. You will get immense opportunities to learn from our focused approach towards delivering long-term benefits and measurable value to our customers through:

Business Domain Knowledge

Integrating Technology with BPS

Process Excellence

At Wipro, you will get a solid understanding about the best way to service the customer requirements by leveraging Quality, Innovation, self-sustaining Process Framework, IT expertise and Domain knowledge. With the best people talent, we offer customized service offerings, translating into the most flexible and cost effective services of the highest quality. You will get the opportunity to be a part of a very capable and energetic team of over 24,000 colleagues, operating out of more than 25 delivery locations across the globe. This team from Wipro BPS has been a valued partner to all our customers in achieving their business goals. A wide range of industry options are available since we services customers in various industries including Banking & Capital Markets, Insurance, Travel & Hospitality, Retail & Consumer Products, Energy and Utility, Technology, Manufacturing, Telecom & Healthcare sectors. We have built deep expertise in Processes like Finance & Accounting, Procurement, Marketing, Legal, HR Services, Tech Support, Customer Services and Analytics. Follow us on Facebook @ www.facebook.com/WiproRomania