Customer Support with Italian

Short company description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

What are we looking for?

An advanced Italian level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it�s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.

We are offering you a career therefore we will value your willingness to learn!

Responsibilities

What will your role be about?

-Strive for quality work in handling phone calls, administering data bases and other customer service activities
-Provide support for users requests for hardware, software, network and service issues
-Log and keep records of users queries
-Participate in preparing customer reports
-Develop action plans and coordinate their implementation in order to resolve operation issues

You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference? Understand your customer�s needs and exceed its expectations with a friendly and can-do attitude.

Other info

What do we offer?

-A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team
-The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth
-An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance + many other benefits

We welcome you to be our next Genpacteer!


We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!