HR Customer Service Advisor

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Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Cerinte

Requirements
- Fluent level of English written and verbal is a must.
- Must demonstrate strong interpersonal, speaking, and writing skills.
- Must be proficient in using Windows Operating System as well as Microsoft Office applications (Microsoft Word, Excel, and PowerPoint). Experience with PeopleSoft, SAP is an advantage.
- Must demonstrate excellent analytical skills.
- Ability to work towards deadlines.
- Positive attitude and solution oriented thinking.
- Flexible and eager to learn.
- Someone who is able to thrive under pressure.
- Be able to work within a large organization and maintain solid relationships with your team members not only situated in your local office but also in other countries.
- HR related experience would be an advantage but not essential.

Responsabilitati

The HR Customer Service Advisor is focused on:

 Responds to telephone and e-mailing queries related to various areas of Human Resources queries following company policies and procedures.
 Communicates appropriate options for resolution in a timely manner.
 Informs employees about services available and assesses customer needs.
 Gathers information, researches/resolves inquiries and logs customer calls.
 Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes and policies.
 Maintains databases and employee records handling highly confidential material and provides information to employees on matters pertaining to personnel forms and records.
 Maintains databases and employee records handling highly confidential material and provides information to HR staff on matters pertaining to personnel forms and records.
 Gathers information, researches/resolves inquiries and responds to e-mail queries related to transactions and benefits.
 Communicates appropriate options for resolution in a timely manner.
 Perform peer checking activities.
 All other duties as assigned..