Community Support Representative- German

Short company description

Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.

Requirements

Fluent in German and English.

High proficiency using computers (typing, quickly navigating between various tools).

Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.

Passion for helping others and creating support experiences that exceed users’ expectations.

Ability to troubleshoot problems and find speedy resolutions.

Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.

Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.

Work time will be shift based totalling 40 hours per week.

Weekend and weekly evening shifts are required.

You’re an Uber evangelist – you care deeply about the product and getting others excited to ride and partner with Uber.

Bachelor's degree or college experience preferred.

Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.

Familiarity with Zendesk is a plus, but not required.

Responsibilities

Deliver high-quality service across multiple support platforms (email, chat, phone).

Be a passionate advocate for riders and drivers while answering any questions that come your way.

Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences.

Build loyalty among new users and get our early adopters to fall in love with Uber all over again.

Triage issues and escalate them when necessary.