Technology Support Services Internship (Job number #1536179)

Short company description

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

Currently enrolled in a Bachelor’s / Master’s degree program
Fluency in English (written and spoken); a second language is considered a plus
Computer literate — particularly Microsoft Package (Windows, Outlook, Excel at medium level at least, Word, IE, etc.)
Very good communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.
Positive and can-do attitude
Developed problem-solving and analytical skills.
Developing knowledge of local legal compliance issues.
Teamwork and collaboration skills.
Good knowledge in business administration.
Organizational and interpersonal skills

Responsibilities

About HPE Technology Services

HPE Technology Services is a global service provider and business integrator delivering solutions with speed, power, precision, and passion. We offer remote- and onsite services for global technology solutions to multi-site, multi-national businesses. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, integrated support for complex multi-vendor environments and software publishing.

MAIN RESPONSIBILITIES:
Participate in an internship for a period of 12 months, having a part-time program (6h per day)
Supports TS team members in organizing meetings, taking minutes of the meeting, attends trainings and business activities
Involves in business meetings, having the chance to learn internal process and procedures
Work with experienced team members to develop skills and obtain advice and guidance
Participate in conference calls and engage in team environment
Exposure to a virtual environment as this role is part of a global team
Maintains all the relevant materials in the official HPE format and updates presentations upon request.
Assist the team members with reporting depending on needs and provides expertise and suggestions.
Is engaged in accounts action plans and performs SAP checks or renewal follow-ups.
Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
Analyzes processes and business cases in order to provide solutions/ proposals for improvement.
Deliver Training/Guidelines to customer online
Monitors the end-to-end process between Front Office teams & Back Office.