Travel Advisor with Hebrew and English (Sofia)

Short company description

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Requirements

Fluency in HEBREW
Advanced level in English
Excellent communication skills
Friendly, vivacious personality with demonstrated experience owning customer issues
Self-motivated, target driven and outgoing person
Previous client relations experience and IATA certificate will be considered as a plus

Responsibilities

As a part of the customer support team of one of the biggest Airlines companies with more than 80 years of history, you will be responsible to:
Professionally handle incoming queries by customers via phone and email
Provide accurate, up to date information to the clients’ requests
The primary point of contact by thoroughly and efficiently gather customer information and fulfil customer needs
Greet customers in a courteous, friendly, and professional manner

Other info

oin us and take advantage of the great benefits our team members enjoy:

Accommodation for the whole period while working in our company, including transportation allowance.
Dedicated support prior your arrival and during your whole employment period in TIE Bulgaria, including: assistance in all the administrative steps that need to be made by a foreigner coming to work in Bulgaria, social and cultural integration, (organization of cultural and leisure events for your easier adaptation), free Bulgarian language courses in the office premises.
Attractive remuneration and supportive work-life balance policies
Amazing training & career development opportunities
Flexible working time schedule
Super interesting projects – from operating in the financial field to gaming ones
Fantastic location and wellness activities in addition, such as:
- Gym & yoga at the office
- Tennis
- Free massages & Psychologist
- Fruit & healthy days
- Great relax areas with kitchen and play areas
International environment with colleagues and clients from all over the world

If this role sounds appealing to you please send your CV to jobs.bg@telusinternational.com