Junior Customer Service Associate with German (Application Support for Automotive Dealers)

Short company description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Requirements

We are looking for:
• Fluency in German and English;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;
• Customer service orientation.

Responsibilities

- Receive and log internal and/or external customer problem/ request /issue and ensure proper documentation;
- Identify customesr’ issues and follow defined procedures to solve them;
- Document troubleshooting efforts and record customer information in data capture tool;
- Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction;
- Participate in on-the-job training and classroom training;
- Promote products and services to meet customer’s needs;
- May act as the knowledge resource for a product/ service and use this knowledge to raise process and/ or procedure improvement opportunities to supervisor/ team lead;
- May deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material.

Other info

• Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
• You will work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
• You will meet a challenging and dynamic workflow
• You will gain the ability to apply previous knowledge and learn new skills.
• A various range of company benefits:
- trainings
- performance bonuses
- gym and private medical subscription
- meal vouchers
- additional vacation days
- working in a leading technology and service providing company
- developing knowledge of automotive industry processes
- learn the best practices in client relationship management