Client adviser with English

Scurta descriere a companiei

Life with us? It's more than just a paycheck. It's a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the best version of themselves. And we offer everyone that opportunity.

Cerinte

Required profile :

Polish language (verbal and written proficiency);
Customer oriented person;
Excellent communication skills (active listening);
Quick learner.

Responsabilitati

Responsibilities:

- Provides customer support by email/back-office activities to provide information about products and services, to take or enter orders or to obtain details of complaints.
- Offer customer support using different software applications.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Alte informatii

Benefits:
 
We are going to work together in order to help you master the art of communication and of client relationship management in order to provide services of the highest quality.
Integrate into our team to enrich your personal experience and learn to master communication tools and take part in a great number of activities in English.

Joining our team is not just a career, it is a personal challenge ! In order to help you, WEBHELP Romania offers flexible working hours, a pleasant working environment located in the city center and an ongoing investment in your training. Everything is done to offer you a real career development opportunity (90% of promotions come from within the company), attractive income with many bonuses (individual and monthly performance, sponsorship, grants, etc.) and a training course at Webhelp University.