Technical Support Engineer with French/german

Short company description

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

Requirements

Fluency in English and French/German
Diploma / Degree holder or pursuing Bachelor Degree Courses
Knowledge and experience with Microsoft Windows 7 & 8
Knowledge or experience with other Messaging Clients (POP3/IMAP/SMTP) is preferable
1 year of technical support experience in a call center or service desk will be an advantage
Strong analytical and trouble shooting skills
High level of self-motivation with a strong desire to solve problems
Excellent demonstrated customer service skills
Ability to collaborate technically with other groups
Effective learning skills
Typing skills
Professionalism, a pleasant and positive attitude
Open to working in day shifts � EMEA Business Hours (9AM � 8PM)

Responsibilities

Represent the client and communicate with customers via telephone or email with regards to finding technical solutions
Facilitating resolution of complex technical issues in all areas of assigned products by collecting the necessary documentation or recreating issue in house
Responsible for documenting the cases and keeping the customer updated on the status of issue
Contributing articles to the technical support knowledgebase
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues
Collaborate with Subject Matter Experts and Escalation Resources when appropriate
Responsible for documenting the cases and keeping the customer updated on the status of issue

Other info

Benefits:
Opportunity to work in a young and dynamic environment
Opportunities to grow in the organization
Attractive benefits package (Meal tickets, Health Insurance, Life Insurance)
Opportunity to develop and learn constantly
Access to internal trainings (career / individual)
Intensive in-house training for Cloud Products and Customer Care