Italian Customer Support

Short company description

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

Requirements

� Proficient in Italian and medium English skills
� Able to work independently and efficiently to meet deadlines;
� Self motivated, detail-oriented and organized;
� Experience with hardware and software issues;
� Excellent communication (oral and written), interpersonal, organizational, and presentation skills

Responsibilities

� Provide client support and technical issue resolution via phone and e-mail
� Installing and configuring computer hardware operating systems and applications;
� Troubleshoot system and network problems and diagnosing and solving hardware/software faults;
� Provide support, including procedural documentation;
� Respond within agreed time limits to call-outs;
� Work continuously on a task until completion (or referral to third parties, if appropriate);
� Prioritize and managing many open cases at one time;
� Establish a good working relationship with customers and other professionals