Customer care representative with Italian

Short company description

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Requirements

-Minimum medium (B2) language level (speaking and writing)
-Availability to work on a full time / part time schedule, Monday - Saturday, 10:00 - 19:00
-Gracious attitude in client service and efficiency in solving the problems
-Ability to understand and properly categorize the problem detected by the customer
-Ability to adapt to change
-Ability to analyse a problem and provide viable solutions
-Efficient use of resources for the effective exercise of the activity
-Attention to detail
-Good general IT-Knowledge in the area of web-based applications and technologies used in that area

Responsibilities

-Offering best level customer support for Italian clients via phone
-Asist international end-clients, as well as distributors of Skin, Hair and Body products for our client, an international Cometics company
-Review and interpret customer information in a variety of systems and apply that information to resolving the customer�s inquiry
-Balance customer service considerations with the exercise of efficiency with respect to time and call control

Other info

We offer:

Stable job – we offer permanent labor contracts
Flexible schedule – we offer full time or part time jobs, rotating shifts 10:00 - 19:00, Monday to Saturday
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)