HR Subject Matter Expert with German

Short company description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Requirements

Basic Qualifications:
- Previous experience in HR
- Advanced Skills of German and English
- Availability to travel (knowledge transfers from the clients)
- Experienced user of Microsoft suite of applications (including Outlook, Word, Excel, PowerPoint, Visio, Lync)
- Basic user of Excel, pivot tables, reports
- Experience with case management tool (WQM) - desirable, but not mandatory
- Experienced user of Workday - desirable, but not mandatory
- Basic Compensation experience

Professional Skill Requirements:
- Proven ability to work independently and as a Team member
- Good communication (written and oral) and interpersonal skills
- Good organizational, multi-tasking and time management skills

Our benefits include:
- Trainings provided
- Performance bonuses
- Gym and private medical subscription
- Meal vouchers
- Additional vacation days
- Work in a leading service providing company
- Develop knowledge of HR processes
- Learn the best practices in client relationship management
- Enjoy working in a global team environment

Responsibilities

Provides deep expertise to support client requirements and may act as the primary day to day interface for clients and employees in assigned areas. May supervise more new joiners and identify and update process documentation that is utilized by the team. Identifies process improvement opportunities and participates in the definition of standards and reusable approaches for the team. Manages effective internal/ external client relationships within own area of responsibility, builds client relationships in the wider group or unit and provides guidance to and shares knowledge with colleagues/ team members relating to own specialization. Also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

Range of Responsibilities

o HR related tasks:
- Act as first point of contact for HR related questions via phone or E-Mail
- Create reference letters and testimonials for employees
- Update HR data base with personal information changes
- Produce standard correspondence and labour contracts by following existing templates
- Create addendums for existing employees for various job data changes (transfers, promotions, extension of contract, etc.)
- Create letters for specific types of situations (Maternity, Paternity, Studyleave, etc.)
- Prepare exit documents for employees leaving the company

o Execute service delivery functions to meet client requirements which may include:
- Monitor and update client systems (i.e., transactions/data entry)
- Provide related statistics and reporting
- Utilize work plans to develop process documents, role aids, communications & procedures
- Analyze data, identifies and resolves discrepancies
- Execute testing of tools
- May delegate assignments and ensure accurate completion of deliverables
- Identify and implement process improvements based on experience and process objectives
- Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution
- Lead or assist with the development of detailed analyses for area of responsibility
- Participate and potentially lead some activities/projects for area of responsibility
- May provide input to day-to-day management and reporting of specialist budget
- Provide input to define standards and reusable approaches with benefit for cross-functional groups
- Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team
- May supervise less experienced caseworkers and fill in for the manager as needed
- May train team members on new or enhanced operation procedures & policies.