Cloud Support Engineer with English

Short company description

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Requirements

What we need from you:
- Fluency in English
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- Knowledge of Windows clients (7,8,10) is preferable but not mandatory
- Knowledge of messaging clients is preferable but not mandatory
- Previous Technical Support or Customer Support experience would be an advantage
- Pleasant and positive attitude

Responsibilities

What you will do:
-Understand the newest and most complex cloud technologies (SAAS)
-Take customer tickets by phone or by email and handling technical issues through efficient use of materials provided
-Update the data base and create the technical documentation with resolved cases details (solving mechanism, explanations etc.)
-Use the virtual lab in order to reproduce the customer issue and test different scenarios
-Work with technologies like Exchange, Active Directory, Sharepoint, Skype for Business
-Keep in contact with customers, make sure the right expectations are being set
-Educate the customer on product usage
-Collaborates effectively with other colleagues and other teams (training, quality, etc.) to achieve the performance indicators
-Prioritise customer experience

Other info

What we can give you:
- Opportunity to learn cutting edge new cloud technology - we will provide the training, you just show up
- We can teach you about how client server infrastructure works, messaging technology, Exchange, Active Directory, Outlook and the Office package, Windows Server, DNS, Skype, Shareporint and One Drive
- Opportunity to grow in the organization and build a successful career path
- Opportunity to interact with a variety of people from around the world
- A relaxation area equipped with Ping Pong, Pool and Xbox
- Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
- Opportunity to develop and learn constantly