Internship Data Management

Scurta descriere a companiei

Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

Cerinte

- Student sau Masterand
- Nivel avansat de franceza (vorbit si scris)
- Nivel mediu sau avansat de engleza
- Persoana dinamica, implicata, serioasa, motivata
- Orientare catre client

Responsabilitati

- Inregistreaza toate intrebarile/solicitarile in sistemul de arhivare, in vederea urmaririi si referintelor viitoare
- Analizeaza si clasifica solicitarile primite, pentru a stabili daca pot fi gestionate de echipa Contact Center sau daca necesita transmiterea catre echipele de nivel 2 sau centrul de expertiza
- Directioneaza clientii catre optiuni de self-service (de exemplu: procese si politici existente pe Portal), si ii asista cu indicatii, daca este nevoie
- Solutioneaza intrebarile/solicitarile din aria sa de activitate, fie prin telefon, fie prin email
- Daca solicitarile nu pot fi rezolvate la nivelul sau le transmite la echipele de nivel 2/3 sau catre centrul de expertiza, la persoanele abilitate
- Solicita asistenta de la Managerul Contact Center/Coordonatorul de echipa pentru a inchide solicitarile complexe

Alte informatii

Oferta:
- Oportunitatea de a lucra intr-un mediu profesionist
- Tip de contract: contract cu durata determinata 6 luni

Doar candidatii selectati vor fi contactati pentru un interviu, restul de aplicatii fiind pastrate in baza de date a companiei pentru oportunitati viitoare.