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Network Call Entry Analyst
This job is no longer active!View all job-urile ZTE Services Romania active.View all job-urile Network Call Entry Analyst active on Hipo.roView all job-urile in IT Hardware active on Hipo.roView all job-urile in IT Software active on Hipo.roView all job-urile in Telecommunication active on Hipo.ro |
| Employer: | ZTE Services Romania |
| Domain: |
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| Job type:: | full-time |
| Job level: | Student/Absolvent |
| Location: |
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| Updated at: | 15-01-2018 |
| Remote work: | On-site |
Requirements:
- Bachelor degree / Students in their final year of bachelor's studies ( Telecom / IT - preferred ) ;
- Knowledge in telecom technical domains;
- Very good command of German and English;
- Able to work independently and efficiently;
- Ability to multi task with ease and professionalism;
- Excellent written and verbal communication skills are required;
- Self motivated, detail-oriented and organized;
- Available to work in 24x7 shift rosters.
Responsibility:
- 24x7 real telephone support for field service professionals;
- Perform sign-in, sign-out for field technicians and check remotely the equipment state;
- Escalate incidents to other departments, when requested;
- Perform remote interventions on equipment, if needed / requested;
- Provide services fully compliant with the Working Level Agreements (WLA);
- Provide support, including procedural documentation;
- Provide ticket documentation and dispatching according to incident requirements;
- Establish a good working relationship with customers and other professionals.
