Network Call Entry Analyst

Requirements:

- Bachelor degree / Students in their final year of bachelor's studies ( Telecom / IT - preferred ) ;
- Knowledge in telecom technical domains;
- Very good command of German and English;
- Able to work independently and efficiently;
- Ability to multi task with ease and professionalism;
- Excellent written and verbal communication skills are required;
- Self motivated, detail-oriented and organized;
- Available to work in 24x7 shift rosters.

Responsibility:

- 24x7 real telephone support for field service professionals;
- Perform sign-in, sign-out for field technicians and check remotely the equipment state;
- Escalate incidents to other departments, when requested;
- Perform remote interventions on equipment, if needed / requested;
- Provide services fully compliant with the Working Level Agreements (WLA);
- Provide support, including procedural documentation;
- Provide ticket documentation and dispatching according to incident requirements;
- Establish a good working relationship with customers and other professionals.