Customer Advisor - English, French, Spanish, German

Short company description

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

Requirements

For our clients, a multinational IT company, we are looking for enthusiastic candidates with a very good level of foreign languages, eager to develop a successful career:

- University degree
- English + a second language (French, Spanish, Italian, German) are mandatory
-More than 1 year experience is a plus
-Excellent communication skills (e.g. written, verbal, presentation)
-Effective time management skills
-Strong customer relationship skills
-Strong planning & organizational skills
-Proactive attitude
-Eagerness in taking initiative

Responsibilities

- Acts as a first point of contact for regular, on-going customer accounts
- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
- Contributes to efforts to optimize current processes, often collaborating with other groups within the Company to improve day-to-day activities.
- Assures interface between support sales, support business, delivery, back office, process development and the customer.
- Assures correct handling of support contracts within the Company’s systems.
- Acts as entry point for C&C, delivery issues, finance, CRS.
- Analyzes processes and business cases in order to provide solutions for improvement.
- Deliver Training/Guidelines to customers online
- Assure that all document are imaged in a timely manner.