Customer Adviser with French/ Italian & English - Airline Reservations

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WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Cerinte

Proficiency in French/ Italian & English language;
Experience in Customer Care or related domain - minimum 1 year!
Willing to work in a stressful but also rewarding environment;
Adaptable and flexible type of person;
Customer & result orientated - able to increase customer satisfaction;
Attention to details;
Available to work full time in shifts from Monday to Friday- 09.00 - 17.30 and 10.30 - 19.00 plus weekend shifts: Saturday: 09.30 - 18.00.

Responsabilitati

You will represent one of the world's leading online travel companies specialized in vacation packages
You will help customers to get information about flights, hotels, car rentals, or cruises - inbound activity;
In case of flight cancellation you will provide customers different alternatives and solutions - outbound activity;
Maintain permanent communication with several airline companies at a time;Working with two different systems simultaneous.

Alte informatii

Benefits:
- Attractive salary package, including monthly meal tickets
- Access to top medical services for yourself and a dear one, through the private medical subscriptions with a supplier of choice (Medicover, Medlife or Sanador); this comes also with a discount for dental care services
- We turned Mondays and Wednesays into Fruit Days; the vitamin-filled start of the day is on us. So are water, coffee and tea throughout the week
- A great place to work in – a modern office in an easily accessible location (very close to Preciziei metro station)
- A youthful and multicultural working environment

About us: WNS Global Services is a recognized leader in business process outsourcing (BPO).

Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics. Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!