Customer Support Agent (Portuguese & English)

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EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

BPO (20%): Externalization of business processes, back-office activities within our specialization

Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.

Cerinte

Spoken languages: fluent in Portuguese and English.

Previous customer care experience.

Customer orientation , analytical skills and team spirit.

Availabilty to work in day shifts

Responsabilitati

Main activities :

- Provide first line support with accurate and creative solutions to customer problems

- Research, resolve, and respond to general issues received via phone calls and e-mails from customers

- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

- Demonstrate excellent customer service at all times

Alte informatii

What we offer:

Financial package: salary, meal tickets, Regina Maria medical insurance

2 weeks training, language classes

Central building offices