Services Project Manager - French Language

Candidatul ideal

Looking for a new, exciting and fast-paced job in an expanding and competitive company? Then look no further! Apply today for your chance to work in a young and dynamic team in a truly multinational company.
Toluna is an Internet Market Research service provider with offices across the globe. We are a leading provider of online access panels and technology with a panel of +10 million members in 62 countries. Details on who we are here: www.toluna-group.com .

To complete our team based in Timisoara and support our growth in Europe, we are looking for a Services Project Manager.

Your abilities need to be:
• Relevant experience in client service technical support is preferable;
• Mandatory advanced level of English and French languages (both written and spoken);
• Superior knowledge of Excel: working with large datasets, with excellent attention to details;
• Excellent written/verbal communication skills: enjoys speaking daily with staff base;
• Excellent time management skills and logical approach to problem solving;
• Proficiency in using MS Office tools (Excel, Outlook, PowerPoint);
• Market research familiarity is a plus.

Descrierea jobului

Your main tasks will be to:
• Assist the Services Managers from the FR and UK regions in their daily tasks, that includes: program online surveys, update the respondent database (panel), prepare data files and reports using our DIY tools (e.g. PanelPortal™, AutomateSurvey™, etc.);
• Learn and have a great understanding of Toluna Technology products and how our technology platform is used by our internal and external clients;
• Manage incentives for rewards process (points and prizes programs);
• Perform testing of each panel (e.g. verify registration form before launching; check data for accuracy post launch);
• Coordinate content for engagement of community portal updates (e.g. quick poll, blog article, discussion topic);
• Create and update additional attributes of target-group based on client needs using our internal tools;
• Assist with recruitment and maintaining the panel by providing campaign materials and regular updates to recruitment partners, validating new recruits and monthly reporting;
• Support the respondents’ database (e.g. migration of existing panel data);
• Prepare monthly Excel reports on panel activity.

What we offer:
Here at Toluna you will find amazing, forward thinking professionals who like to learn and grow. We pride ourselves on collaborating and sharing expertise, we know that strong teams bring out the best in our staff members. This is why we offer a broad range of benefits:
• Training opportunities and career development plan;
• Competitive financial package: salary, performance bonus, sport allowance, meal tickets and gift vouchers;
• Private medical insurance;
• Exceptional office comfort: top office facilities and equipment, gaming room, central building office;
• Extra vacation days;
• Bookster - The first modern library for companies in Romania.

Welcome to our innovative team of professionals in online market research!

Descrierea companiei

Toluna is a leading provider of real-time digital consumer insights, and empowers companies to brainstorm ideas, uncover new business opportunities and answer their questions in real-time. Toluna is transforming the way marketing decisions are made by bringing consumers and brands together via the world’s largest social voting community of 9 million members across 62 countries. This real-time access to consumers is coupled with its state-of-the-art, market research survey and analytics platform.     
Toluna provides the industry’s leading survey technology suite, enabling hundreds of organizations worldwide to create online and mobile surveys, manage panels and build their own online communities. Toluna products include PanelPortal™ Online Communities and Toluna QuickSurveys™ and Toluna Analytics™. With 21 offices in Europe, North America and Asia Pacific, Toluna works with many of the world’s leading market research agencies, media agencies and corporations.For more information on Toluna's portofolio of products and services please visit: http://www.toluna-group.com.