IT Helpdesk Assistant

What will be your role within our team:

• Meets the requirements communicated by the users of the computer system, regardless of the form in which they arrive (telephone, e-mail, ticketing system);
• Registers in the ticketing system any request received from users regardless of the form of communication;
• Solves the problems reported by users or forwards them to the competent persons when their solution exceeds their own competence;
• Assign priorities according to the SLA to the received problems.
• Monitors the computer system (end-user) ensuring that all equipment is functional (computers, phones, printers, scanners);
• Updates the knowledge base of the department with the solutions of the reported problems;
• Assists users in the specific activity;
• Install and configure the computer equipment according to the received specifications;
• Install and configure applications according to the received specifications;
• Updates the inventory of computer equipment according to internal processes;
• Other activities, according to the Employer's needs.

• Very good relationship and communication skills;
• Very good communication skills in Romanian;
• Advanced skills in using the computer and computer programs used;
• Advanced knowledge of using and configuring Windows operating systems;
• Basic knowledge of using and configuring the Office suite.
• Basic knowledge of scripting;
• Basic knowledge related to the operation of computer equipment (computers, telephones, printers, scanners, network equipment)
• Ability to identify, raise awareness and solve problems;
• Ability to work independently but also in a team;
• Ability to learn and capitalize on the experience gained;
• Ability to assume responsibilities;

• Competitive salary package
• Full medical coverage
• Lunch vouchers
• Competitive employee referral program
• Trainings supported by Mazars