Support Engineer

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Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more.

Cerinte

Minimum Requirements:
- Minimum 1 year experience within a software/IT/technical support environment;
- Microsoft Office (especially Excel);
- Good understanding of technical processes;
- Very good command of English;
- Analytical abilities;
- Positive approach with a high impact on the morale of the team;
- Interpersonal skills;
- Willingness to learn new things.
- Capacity to work under pressure;
- Detail focused;
- Ability to identify key problems and establish priorities
- A very high sense of urgency;
- University degree or undergraduate (Technical);
- Customer service/client service experience is a plus.

Preferred Qualifications:
- Strong personality with very good communication skills;
- Experience with SQL/MySQL Data bases and/or Linux based applications is a plus;
- Dynamic and creative;
- Loyal, trustworthy, determined and hard-working;
- Objective, self-motivated and self-critical in a positive manner;
- Open-minded and problem-solving approach.

Responsabilitati

- Provides phone and e-mail support to existing and potential customers;
- Identifies and resolves technical issues pertaining to the NobelBiz applications;
- Creates documentation for every technical issue;
- Provides support to customers during the initial setup phase of the application;
- Offers training to customers with regards to the proper usage of the applications;
- Tests the applications and documents the issues so they can be corrected by the Software Department;
- Resolves the tasks in an timely manner;
- Builds and preserves the relationship with the NobelBiz customers in an efficient manner;
- Creates and maintains the customer setup;

Alte informatii

In return, we offer…

- Very attractive compensation package with clear progression;
- Free transportation between 22:30 to 05:30;
- Massage program and access to a fitness center for best performers;
- Fun activities at work (parties, workshops and more).