Collections Analyst with French Skills

- Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.
Responsibilities may include the following depending upon job level:
- Effectively apply trained collection strategies;

- Build a close relationship with a portfolio of assigned customers (by phone and email)

- Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment

- Identify, negotiate, implement payment solutions and overcome customer process inefficiencies

- Document actions taken and determine future collection steps in a centralized system

- Identify delays due to disputes

- Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer

- Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction

- Establish international relationships with departments in DXC worldwide (credit, order management, sales, accounting, etc.) to agree upon customer solutions to implement

- Analyze at-risk customers and recommend account strategies to prevent delinquencies

- Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues

- Build strong customer relationships to ensure world class TCE and win/win outcomes are achieved
- Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes

Qualifications:

Education and Experience Required:

First level university degree with a focus in business or economics recommended or equivalent experience

Typically 0-3 years of experience

Knowledge and Skills Required:

• Good written and verbal communication, negotiation, and conflict resolution skills
• Fluent English and French
• Basic accounting knowledge
• Good problem solving and reconciliation skills
• Solutions oriented
• Basic understanding of collection processes and financial concepts
• High customer service orientation
• Structured thinker and analytical skills
• Comfortable working with numbers
• Ability to work within deadlines
• Interest in the economical business sector