Cloud Support Engineer with German

Short company description

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

Requirements

What we need from you:
- Fluency in English and German
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- Knowledge of Windows clients (7,8,10) is preferable but not mandatory
- Knowledge of messaging clients is preferable but not mandatory
- Previous Technical Support or Customer Support experience would be an advantage
- Pleasant and positive attitude

Responsibilities

What you will do:
- Handle support cases
- Connect with customer by phone/email/chat
- Understand customer issue
- Research/reproduce the issue
- Deliver and implement a solution
- Educate the customer on product usage
- Collaborate with various teams internally and externally, work in common to resolve customer issues
- Prioritize customer experience

What we can give you:
- Opportunity to learn cutting edge new cloud technology! We will provide the trainings, you just show up
- We can teach you about how client server infrastructure works, messaging technology, Exchange, Active Directory, Outlook and the Office package, Windows Server, DNS
- Great new career path
- Opportunity to interact with a variety of people from around the world
- A relaxation are equipped with Ping Pong, Pool and Xbox
- Attractive benefits package (Meal tickets, Health Insurance, Reimbursement for Sports activities)
- Opportunity to develop and learn constantly