KOODO Mobile Customer Support with French English

Short company description

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Requirements

We have a fresh, new and improved set of benefits for our team members, don’t hesitate to join our TELUS International Europe French and English speaking Customer Support team and work on one of our most successful accounts, KOODO Mobile!

Become a part of a global Business Process Outsourcing (BPO) company that has over 20,000 team members around the world, including in Bulgaria, Romania, the United Kingdom, Canada, the United States, Central America and the Philippines.

As a Customer Support Agent you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society. You’ll be the face of some of the world’s top brands!
Are you looking for a great career and a place to shine?
Join our team!

Your profile:
- French and English Level B2
- Willing to work full time on shifting schedules, afternoon, evening and night shifts
- Basic computer and internet navigation skills
- Good communication skills with strong customer focus
- Strong problem solving and troubleshooting skills
- Experience in the Wireless or Telecom sector may be an advantage

Responsibilities

Your responsibilities:
- Resolve client requirements quickly and accurately
- Confirm client understanding of the solution and provide additional support
- Clarify client requirements and confirm understanding of the problem
- Effectively transfer misdirected client requests to an appropriate party
- Be an awesome team member

Other info

We offer:

- Stable job - permanent labor contracts
- Flexible schedule - shifts between 16:00 and 07:00 and rotating weekends
- Tenure salary increases, starting with 12 month after employment date
- Multiple bonuses: performance based, installment bonus, language allowance
- Great rewards for referring your friends: consistent bonuses and prizes
- Specific project-based incentives for KOODO Mobile: gift cards, extra-payment, awards, recognition events
- International career - regular training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Great workplace - TELUS International was awarded "Best Workplace" at Romanian Outsourcing & Shared Service Awards 2018
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Monthly meal tickets
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
It’s different here! Check out our Facebook page