Gaming Support with English

Short company description

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Requirements

- Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
- Proficient English language skills with a good understanding of how to handle support requests.
- Player empathy. As a player you should be able to understand a player's perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
- Basic Player Support understanding. Even if you don't have experience in the field, you should have a grasp of what a support ticket chat is and distinguish between what makes a good versus a bad support experience
- Tech chat knowledge a plus but not mandatory
- Availability for a full-time position, 5 days per week, in shifts of 8 hours and a half covering 08:00- 00:00, Monday- Sunday

Responsibilities

- Help out our players with any issues they might have via tickets chat
- Make case by case player focused decisions in order to provide the best player experience
- Identify trending issues submitted by players and communicate them to the appropriate teams
- Collaborate with a passionate team of gamers in order to give our support a player to player feel
- Provide feedback on the various tools we use to improve efficiency.

Other info

What we offer:

Stable job - we offer permanent labor contracts
International career - we offer regular training and international career opportunities
Multilingual exposure - we serve international clients daily; join us and improve your spoken and written language skills with native speakers
Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Great workplace - TELUS International was awarded Best Workplace at Romanian Outsourcing Shared Service Awards 2018
Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage - we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional package
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym Fitness)