Cloud Support Engineer with French

Short company description

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Requirements

What we need from you:
- Fluency in English and French
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- Knowledge of Windows clients (7,8,10) is preferable but not mandatory
- Knowledge of messaging clients is preferable but not mandatory
- Previous Technical Support or Customer Support experience would be an advantage
- Pleasant and positive attitude

Responsibilities

What you will do:
- Handle support cases
- Connect with customer by phone/email/chat
- Understand customer issue
- Research/reproduce the issue
- Deliver and implement a solution
- Educate the customer on product usage
- Collaborate with various teams internally and externally, work in common to resolve customer issues
- Prioritize customer experience

Other info

What we can give you:
- Opportunity to learn cutting edge new cloud technology! We will provide the trainings, you just show up
- We can teach you about how client server infrastructure works, messaging technology, Exchange, Active Directory, Outlook and the Office package, Windows Server, DNS
- Great new career path
- Opportunity to interact with a variety of people from around the world
- A relaxation are equipped with Ping Pong, Pool and Xbox
- Attractive benefits package (Meal tickets, Health Insurance, Reimbursement for Sports activities)
- Opportunity to develop and learn constantly