Technical Engineer Internship @Microsoft Romania

Business area: Microsoft Customer Service and Support

Technical Engineer Internship @Microsoft is looking for committed people with initiative and drive. Our applicants should have a genuine passion for technology, analytical thinking, interest towards communication skills and team projects. Passion is the common ingredient among our colleagues, and if you’ve got it, then whatever your particular skills are, we’ll find the perfect home for them!

What will I do as an Intern?

As an intern you will be trained on our major technologies like Cloud Computing, Operating Systems, Databases and many more. You will then apply the learnings by shadowing our Technical Experts in solving high complexity technical cases for our customers. Moreover, you will be attending soft skills trainings, focusing on communication and customer satisfaction.

About the role

Working as a Technical Engineer Intern for Microsoft was truly empowering!

“As a final year university student, the internship represented my first step towards building a career and it gave me, not only the opportunity to grow and develop professionally, but also personally.

During the internship, we had intensive trainings on the latest Microsoft products and technologies, and mentors whom we shadowed in order to have a better understanding of the Technical Engineer role.

I believe that the people working for Microsoft are the company's biggest asset. Their knowledge and growth mindset empowered us to believe that we can accomplish everything we want.

Working in teams, we had to build a "proof of concept" project from scratch. Our different personalities, ideas and skills, together with the cutting-edge technology we had access to, allowed us take up challenges, and helped us to achieve more by delivering a better, innovative solution. My experience as an intern convinced me to pursue a career in Microsoft, and as a result, I decided to apply for Microsoft Academy for College Hires, an amazing program for recent graduates. Now, I am proud to say that I'm working for Microsoft, as a SQL Server Technical Engineer.”

Madalina Ilade, MACH, Microsoft Romania

Requirements

• Excellent command in English/French/German - ideally two of those languages.
• Part-time availability (April-June 2018).
• Competency in Analytical Problem Solving.
• Relationship building and good communication skills.
• Project Management skills – ability to plan, execute and forecast actions in advance.
• Passion for technology.

About Microsoft Customer Service and Support

Our technical engineers work within Microsoft Romania’s Customer Service and Support, which officially launched on February 1st, 2007 by Microsoft’s Chairman Bill Gates. Today, the center employs more than 600 IT professionals and delivers advanced technical support and services for Microsoft corporate customers, partners and developer communities from all over Europe, Middle East and Africa (EMEA). The services center is continuously expanding, building on top of its excellent reputation and the ability to attract the best specialists from Romania.

Importance of the Customer Service and Support (CSS) for Microsoft and its customers

CSS provides advanced technical expertise, troubleshooting and advisories on the most effective use of Microsoft Cloud solutions and services (i.e. Azure, Office 365) and traditional on premises products (i.e. Windows, SQL, Networking, Exchange, Skype for Business, Office) for Microsoft’s most important enterprise customers.

The Romanian site is the biggest Microsoft service center of its type in Europe, Middle East and Africa. CSS Romania is part of the Customer Services and Support (CSS) organization in Microsoft, which employs more than 3,000 professionals in EMEA.

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