Collection Support Specialist

Short company description

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Requirements

Behavioral Competences:
Analyzing, Deciding & Initiating Action,
Delivering Results & Meeting Customer Expectations
Relating & Networking
Ability to communicate in the customer’s preferred language, as well as an openness to and respect for different cultures.
Ability to work in teams, as well as stand alone.

Qualifications & Experience:
Bachelor in Business Administration, Accounting, Economics or equivalent experience.
Experience working in multinational global companies/environment is a plus
Experience working within Collection field is a plus. However, a positive attitude and willing to learn in a fast changing environment would compensate the lack of work experience.
High level of English
Good knowledge of any of the following: French, Italian, Spanish, Portuguese, German, Polish, Hungarian, Swedish, Russian or Arabic.

Responsibilities

The Cash Collection Support team is responsible of:
Proactively maintain a good relationship with external customers. Prepare and send monthly statements to reconcile balances with the Accounts payable department of Ericsson customers. If applicable reconcile with information in customers’ internet portal. Follow-up to ensure that outstanding invoices are paid before or on due date.

For due invoices seek reason for delayed payment and initiate action plan. Maintain reason codes in ONE (SAP). Call and lead internal Accounts Receivable / Collection Review meetings. Send monthly ageing report with comments on collection status to Collector and other internal stakeholders.

Potential Job Role Performance Metrics:
- Collections
- Accounts Receivable (AR) Overdue
- Days Sales Outstanding (DSO)