Solar Inverter Support Engineer with English/ Italian/ Spanish/ Polish/ Hungarian

Short company description

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

Requirements

Key Attributes:
- Good customer relationship management skills
- Ability to absorb and then fully communicate technical information and data
- Approachable, adaptable and solution-orientated
- Very organized, reliable and consistent
- Tenacious, Dedicated and Self-sufficient
- Ability to co-operate and work with peoples from different cultures
- Availability to work on shifts if necessary
- Fluency in English
- Any of the following languages: English/ Italian/ Spanish/ Polish/ Hungarian

Experience Required:
- Focused customer service background
- Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
- Good Understanding of PV plant structures, roof top structures.
- Multi-skilled in both the theoretical and practical aspects of electrical work

Qualifications:
- Qualification in an Electrical/Electronic discipline or equivalent (renewable energies)
- Be used to work with DC and AC current
- At least 1 year of relevant experience
- Being interested / motivated to learn more about power electronics

Responsibilities

- Responsible for Hotline support and level 1 engineer support;
- Responsible for SLM and TLM technical support service to customer or partner
independently or jointly with a technical support team.
- Onsite support in case of major or critical problems that can¡¦t be solved by customer or local subcontractor according to SLA.
- Responsible for handling technical cases on ticket system
- Responsible for Network Upgrade/Swap according to the team planning.
- Responsibilities include but, not limited to: Monitoring, updating Quality analysis and
improvement processes.

Other info

Offer:

- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Opportunity to work on shifts;
- Weekly fruit day;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
- Life time learning environment and tools;


Only suitable candidates will be contacted!





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