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OnDemand Junior Operations Consultant

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Angajator: Oracle
Domeniu:
  • IT Software
    • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
    • Actualizat la: 20.11.2011
    Remote work: On-site

    Scurta descriere a companiei

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.

    Cerinte

    TECHNICAL SKILLS:

    Degree in Computer Science, or student in terminal year
    Knowledge of UNIX, Linux, Windows or other relevant OS-system
    Knowledge of Network, Java, SQL / PL-SQL and communication technologies
    Knowledge of Oracle Database or Oracle Application is a plus
    Excellent English written and verbal communication skills. Another European language, ie French, German, Italian, Spanish desirable.

    PERSONAL SKILLS:

    Strong customer focus and result orientation
    Self motivated and resourceful
    Good analytical and problem solving skills
    Ability to work across cultures in an international context
    Systematic work method
    Preference for working in an international cooperative team environment
    Demonstrated ability and willingness to learn new technology quickly
    Preference to work in teams
    Ability to establish a high level of credibility in the field
    Take personal ownership of the delivery of agreed objectives

    Responsabilitati

    Create Service Reports: Reviewing performance against SLS (Service Level Standards); ReviewING technical operations such as performance, capacity, and configuration
    Review Customer Documentation
    Supervise / Work with operational delivery teams to: ensure smooth implementations of changes; ensure low failure rate during Implementation of Change; reduce risk of incidents caused by Changes; reduce testing time and cycle; reduce requested downtimes; ensure better scheduling and usage of internal resources
    Review and follow up RCA process
    Supervise and advice customer driven Change Management

    Alte informatii

    OnDemand Operations Centre
    OnDemand Operations Centre is a small team of Operations Managers which must behave as customer’s IT manager and ensure that services provided by OnDemand Operations meets the contracted service by:
    - Identifying areas of improvement & establishing resolution Action Plans
    - Driving resolution of major incidents
    - Measuring and Reporting on Service Level Compliance

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