JUNIOR SOFTWARE SUPPORT ENGINEER

Short company description

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Requirements

WHAT YOU SHOULD HAVE:

A degree in Computer science.
Technical knowledge relevant for the chosen Oracle product (such as operating systems, data bases, programming languages, web services, networking, reporting tools, etc.).
Deep analytical and troubleshooting skills with the paired ability to communicate findings to customers.
Outstanding written & verbal communication skills.
Customer Focus.
English proficiency. Other language skills are a plus.

Responsibilities

WHAT YOU WILL BE DOING:

Managing and resolving Service Requests logged by customers (internal and external) on the given competency related issues.
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards.
Contributing to Knowledge Management content creation and maintenance.
Working closely with development on product improvement programs (testing, BETA programs, etc.) as required.
Maintaining an up-to-date and in-depth knowledge of new products released in the market for the given competency.

Other info

PLEASE NOTE THAT THIS IS NOT A CALL-CENTER OR HELPDESK TYPE ROLE.
IF INTERESTED, PLEASE SEND YOUR CV IN ENGLISH!