Customer Support Agent (Portuguese & English)

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EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

BPO (20%): Externalization of business processes, back-office activities within our specialization

Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.

Cerinte

Requirements :

Spoken languages: fluent in Portuguese and English.

Previous customer care experience.

Customer orientation , analytical skills and team spirit.

Availabilty to work in day shifts

Responsabilitati

Main activities :

Provide first line support with accurate and creative solutions to customer problems

Research, resolve, and respond to general issues received via phone calls and e-mails from customers

Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

Demonstrate excellent customer service at all times

Alte informatii

What we offer:


Central building offices , top facilities and equipment

Competitive salary, performance bonus, meal tickets and gift vouchers

Training opportunities

Regina Maria  medical package

Extra vacation days

Massage at the office day

Fruits on the house

Relocation package