IT Helpdesk with German

Short company description

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

Requirements

Requirements / Skills

• Basic ITIL knowledge
• IT helpdesk experience
• English and German fluency
• Good communication skills
• Organized and detail oriented
• Problem solving attitude and team player

Responsibilities

Responsibilities

• User Support for all IT related issues in Romania
• Provide E2E Support across various Ticket Tools ( Service Now, Remedy)
• Support the Helpdesk in DE, AT and CH in peak times
• Close and flexible customer contact (. telephone, E-Mail, and personal presence)
• Workplace administration (. maintain, move or set up local hardware), incl. mobile devices
• Local application and IT infrastructure management
• User account management across various systems and countries
• Maintain and create IT Documentation and User manuals
• Collaborate with regional and global workplace and Helpdesk
• Support incident and problem management
• Participate in projects

Other info

Benefits

Health and Well-being:
• Kinetotherapy Room and Corporate Massage
• Weekly Fruit Day
• WorldClass Gym Discounts

Personal and professional development:
• Complete training curricula available (tailored courses)
• German Language Courses for any level
• All you can read with Bookster

Extra Perks:
• Work from Home Option available
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets
• Go on Vacation and get a Holiday Bonus

Attractive compensation package:
• Fixed salary compensation along with rewards & incentives performance-related bonus scheme
• Meal and Gift Tickets