Content Review Analysts with Spanish/Italian/Portuguese (12 weeks project)

Short company description

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

Requirements

In order to perform this job well, some minimum requirements are needed:

-Minimum requirement of B2 level for Spanish or Italian or Portuguese
-Min High School or pursuing graduation in any field
-Upto 1 year prior experience in Business Process Outsourcing environment or comparable service/process mgmt environment
-High affinity and cultural awareness of political/social situation regarding the relevant market/region (North America) that will be supported by each Analyst
-Strong interpersonal skills, verbal and written communication skills and most importantly empathy

Responsibilities

As part of this big great team, you will have to:

-Assist our community and help resolve enquiries empathetically, accurately and on time
-Become and remain knowledgeable about Customer products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Customer's mission
Investigate and resolve issues that are reported on Customer’s online platform (social media) such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce Customer's Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team

Other info

Benefits:

By joining Wipro, you have the opportunity to:
-Grow in the organization and develop and learn constantly
-Access a variety of training programs (job related and soft skills training)
- An attractive and flexible benefits package that offers each WIPRO employee the possibility to choose among a large variety of benefits that suit them most( meal vouchers, gift vouchers ,vacation vouchers, transportation, sport activities, professional courses, etc)
- Health &Life insurance and dental scheme;

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

Looking forward to meeting you!