Travel Advisor with Spanish - Constanta

Short company description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Requirements

• Customer oriented
• Good level of Spanish language
• Adaptable and flexible type of person
• Excellent problem solving skills with attention to details
• Excellent written and verbal communication skills
• High school degree and/or college degree
• Nice to have prior Contact Center/ travel industry / Customer care experience;

Responsibilities

PRIMARY OBJECTIVE:

To process hotel and service bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible.

POSITION DUTIES AND RESPONSIBILITIES:
• To provide language customer support & transaction processing for B2B clients/travel agencies/travelers and/or partners, and end Customers
• To provide Customer Support of Bookings / Servicing of Bookings through all three channels – chat, email and phone for the following: amendments, cancellations, general queries from agents (contact center for outbound travel) and end user (Global support for OTR (On the road issues), reconfirmations, relocations, complaints
• To meet and exceed KPIs (AHT, quality, CSAT)
• To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.
• To follow processes and policies
• To follow documentation standards
• Ability to work rotating shifts to cover the Departments operating hours.
BENEFITS:
• Attractive salary package, including monthly meal tickets
• Access to top medical services for yourself and a dear one, through the private medical subscriptions with our supplier; this comes also wtih a discount for dental care services
• We turned Mondays and Wednesdays into Fruit Days and Fridays into Pastry Das; the vitamin-filled start of the day is on us. So are water, coffee and tea throughout the week
• A great place to work in – a modern office in an easily accessible location
• A youthful and multicultural working environment
• Being part of a young & dynamic team
• Process training sessions, soft skills training sessions, personal development plan;

Other info

About us: WNS Global Services is a recognized leader in business process outsourcing (BPO).

Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics. Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!