IT System and Application Engineer

Short company description

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Requirements

Qualification and Requirements

•At least 3-4 years experience, with troubleshooting skills on Charging systems and Multi-Mediation (MM) node
•At least 3-4 years of experience in a customer support environment
•Ability to independently deal with complicated technical issues and problems
•Troubleshooting skills on Online Charging System
•Troubleshooting skills on Multi-Mediation platform (MM)
•Troubleshooting skills on Online Mediation platform (OLM)
•Database knowledge of Oracle, MySQL, Postgres
•Ability to work under pressure related to scale of business impact

Responsibilities

Responsibilities and tasks

•Daily operations activities on our customers' networks across Europe
•Ensure network stability and performance
•Preventive health check
•Traffic and KPI analysis
•Trouble handling
•Incident handling
•Interface with Ericsson Support organization
•24/7 on-call support (once a month)
•Scripting, programming, tool development for internal needs

Other info

Behavioral Competences:

•Creating & Innovating
•Persuading & Influencing
•Applying Expertise & technology
•Working with people
•Delivering Results & Meeting Customer expectations
• Following Instructions & Procedures

To ensure professional growth, Ericsson offers a stimulating work experience that allow you to acquire the knowledge and skills necessary to reach your career goals.


In the Romanian Center we are well known for providing:

•Modern, energetic, global working environment
•Access to latest technology and ability to work to develop new tools and showcase your bright ideas
•Opportunities for continuous learning & professional growth and promotion
•Work in a dynamic company along with the smartest people in the industry
•Comprehensive benefits package: including premium healthcare & gym subscriptions
•Opportunity to be an active part of the community via Brand Ambassadors, CSR Activities, Sports Teams etc. which Ericsson is supporting