Content Review Analysts with Portuguese/French (12 weeks project) Full Time/Part Time

Short company description

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Requirements

In order to perform this job well, some minimum requirements are needed:

-Minimum requirement of B2 level for Portuguese or French
-Min High School or pursuing graduation in any field
-High affinity and cultural awareness of political/social situation regarding the relevant market/region (North America) that will be supported by each Analyst
-Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Availability to work in shifts

Responsibilities

As part of this big great team, you will have to:

-Assist our community and help resolve enquiries empathetically, accurately and on time
-Become and remain knowledgeable about Customer products and community standards
- Make well balanced decisions and personally driven to be an effective advocate for our community
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Display a strong bias to doing what’s right for our community in supporting Customer's mission
- Investigate and resolve issues that are reported on Customer’s online platform (social media) such as requests for account support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce Customer's Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns, and escalate issues outside the company policy to the global team

Other info

Scurta descriere a companiei

Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.