Collections Analyst-Italian

Responsibilities: 

Analyses and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognizes trends for non- payment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for company and customer.
Analyses at-risk customers and recommends account strategies to prevent delinquencies
Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable.
Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support.
Maintains on-going relationships with high-value customers and sales organizations.
Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Education and Experience Required: 

First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 0-2 years of experience.

Knowledge and Skills: 

Advanced Italian skills
Good written and verbal communication, negotiation, and conflict resolution skills.
Good problem solving skills.
Familiarity with computers.
Basic prioritization skills.
Basic influence skills.
Excellent communication skills in written and verbal
Very good structure and level of planning and organizing activities