Customer representative with German

Scurta descriere a companiei

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Cerinte

Our client is a professional expertise centre offering a wide range of services: human resources, financial, actuary and IT support to Group. At the core of the Group’s strength lies digitisation and its promise of growth opportunities through a ‘digital by default’ strategy.
Our client is part of an intentional financial group with headquarters in Germany.
Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

Requirements
At least 1 year experience in working with German speakers;
Experience in order management or IT Helpdesk could be considered an advantage;
Experience in working in an international environment;
Must be fluent in English & German, both written and spoken;
Basic technical understanding (DSL, Router);
Advanced PC knowledge (MS Office package);
Bachelor’s Degree or equivalent.
Proven organizational and self-motivation abilities
Team Player
Skills
Effective communication – both oral & written - is essential;
Good Organizational Skills;
Strategic Skills – Global Thinker, Analytical thinking and Problem solving;
Ability to work independently and self-conscientiously.

Responsabilitati

Raise tickets in Remedy for issues raised by the customer;
Conducts first level support using documented procedures and available system tools;
Ensure an efficient and qualitative case handling by following the defined support process and tools;
Clarify in case additional input is needed from the customer;
Document all the processes and procedures as required;
Offer end to end support until the issue is solved

Manage Demand Management requests
Join/ lead meetings corresponding to Demand Management process
Create Operational OE Reports to provide the reports to the customer
Document and track status information to prepare projects or operational meetings
Manage the group mailbox / group phone
Language Support to translate German requests into English

Alte informatii

Benefits
Health and Well-being:
Kinetotherapy Room and Corporate Massage;
WorldClass Gym Discounts;
Weekly Fruit Day.
Personal and professional development:
Complete training curricula available (tailored courses);
English and German Language Courses for any level;
All you can read with Bookster!

Extra Perks:
Work from Home Option available;
Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
Go on Vacation and get a Holiday Bonus!
Attractive compensation package:
Fixed salary compensation along with performance-related bonus scheme;
Meal and Gift Tickets.