Bitcoin & Ethereum Superhero with Polish & English (day shift)

Scurta descriere a companiei

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Cerinte

Your superpowers should include:

Advanced Polish level (minimum B2)
Medium (B1 / B2) level in English
Ability to work full time, Monday - Friday, 9:00 - 18:00
Basic computer and internet navigation skills
Good communication skills with a strong customer focus
Strong problem solving and troubleshooting skills
Interest in blockchain and cryptocurrencies is a big plus

Responsabilitati

With great power comes great responsibilities, including:

Resolve client requirements quickly and accurately
Confirm client understanding of the solution and provide additional support
Clarify client requirements and confirm understanding of the problem
Effectively transfer misdirected client requests to an appropriate party
Be an awesome team member

Alte informatii

This is not any old contact center job - it’s an opportunity to save the day! As a Bitcoin & Ethereum Superhero at TELUS International you’ll have the opportunity to be a part of something bigger by changing lives with our technology, amazing people and strong brand to serve modern society.

At TELUS International, we think that cryptocurrencies and their underlying technology, the blockchain, are likely to become the biggest revolution since the dawn of the Internet.

We also believe exchanges are at the very heart of this complex ecosystem. Since their inception, exchanges have been mostly focused on growth and technology. It’s now time for them to focus on customer experience.

Become part of a global Business Process Outsourcing (BPO) company that has over 40,000 team members around the globe, including Romania, Bulgaria, the United Kingdom, Canada, the United States, Central America, India and the Philippines. You’ll be able to develop your communication, customer service and problem-solving superpowers, while working with amazing team members and customers worldwide.

Are you looking for a great career and a place to shine? Join our team!

The benefits of being a Customer Experience Superhero:

Stable job - permanent labor contracts
Flexible schedule
International career - regular training and international career opportunities
Multilingual exposure - improve your spoken and written language skills
Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Great workplace - TELUS International was awarded "Best Workplace" at Romanian Outsourcing & Shared Service Awards 2018
Private medical insurance coverage
Monthly meal tickets
Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more It’s different here! Join us.