IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.
Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT employs more than 11‚000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics.
IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies and 4 out of Top 5 Hospitality companies.
We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
Specialties
IT Consulting, TPF Outsourcing, Travel CRM, Travel Analytics, Automation (RPA), Testing, Baggage Desk, ERP, IROPS, Flight Rebooking Services, ATPCO Fare Filing, Ticketing, Internet Booking Engine, eCommerce, Social Media, Mobile Solutions, Digital Contact Center, Sales & Reservations, Customer Service and Support, Customer experience management, Airline PSS, Contract Loading, and Airline IT and BPO Solutions
