Email Support Support for Spotify

Short company description

Sutherland Bulgaria is an international and diverse team with employees from a variety of backgrounds, cultures, and nationalities, creating a dynamic work environment. Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1,000 employees between Sofia and Burgas. Our team of professionals provides technical support and customer service in 16 European languages.

Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our comprehensive training program offers first-hand learning experiences to hone your skills in leadership, management, and business. We are dedicated to celebrating the successes and achievements of our employees through initiatives that foster a workplace that respects our employees and values their contributions.

Beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. We offer growth for top performers, global resources and experiences, and the opportunity to work across a number of industries and geographies.

Requirements

This is a role that doesn't require prior work experience as all new employees attend an initial training. Follow up trainings are also regularly provided.

The key requirement is to have an excellent level of knowledge (C1) of only ONE of the following foreign languages German, Swedish, Polish, Turkish or Dutch and also basic technical skills.

Responsibilities

Main responsibilities:
- Provide support for Spotify music downloads and web player;
- Delivering an experience to every customer, meeting Spotify’s service standards
- Work pro-actively to ensure potential issues are escalated appropriately.
- Work as part of the team to ensure the site is a positive and professional environment.
- Provide support in projects and initiatives as and when required.
- Achieve all agreed KPI’s
- Working hours: 8 am – 5 pm (Monday – Sunday, flexible days off)

Start Date: as soon as possible.
Number of positions available: 15

Other info

Why relocate to Sofia (Bulgaria)?
Sofia is an open and dynamic city which is very close both geographically and culturally to Romania. Sutherland Global Services provides permanent employment opportunities to people from all over Europe. There is a significant number of Romanians who already work in the local office in Sofia, including several senior managers. Spotify account manager is also a Romanian national.

The company provides relocation support, covering costs for flight tickets, first month rent, etc. Foreign national also have a buddy assigned to them (another foreign national already working in Sofia) who meets new arrivals at the airport and helps with everything afterwards – housing, shopping, transport, food, etc.

The cost of living in Sofia is lower than in Romania. On the other hand Sutherland Global Services pays salaries that are significantly higher than the local market. This combination provides opportunities for good quality of living.

It is also important to note that from almost 20 Account Managers – 4 are Romanian nationals that relocated to Sofia.

Why join us?
- We offer competitive remuneration
- Unique social benefits package which includes:
- Additional Health Insurance
- Life Insurance
- Food Vouchers
- Gift Vouchers
- Transportation Allowance
- Attractive retention bonus scheme
- Many discounts in Serdika Center (This is something that makes Sutherland Global Services stand out among all other BPOs in Sofia. The company has great office location is Serdika Mall in downtown Sofia. Every employee has a VIP shopping card which provides discounts for most shops within the mall and the food court. The location also provides numerous social opportunities before and after working hours.)

- Team Building Activities
- Development opportunities are numerous – both horizontal and vertical. The company has an internal transfer policy that allows any employee withing one of the almost 20 different accounts in Sofia to freely apply for open positions within other accounts. Vertical opportunities are numerous due to the rapid growth of the business. Most Team Managers, Senior Team managers, Trainers, Quality Analysts, Account Managers are promoted within the ranks.