Linux Protection Server Support Engineer with German or French

Short company description

Sutherland Bulgaria is an international and diverse team with employees from a variety of backgrounds, cultures, and nationalities, creating a dynamic work environment. Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1,000 employees between Sofia and Burgas. Our team of professionals provides technical support and customer service in 16 European languages.

Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our comprehensive training program offers first-hand learning experiences to hone your skills in leadership, management, and business. We are dedicated to celebrating the successes and achievements of our employees through initiatives that foster a workplace that respects our employees and values their contributions.

Beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. We offer growth for top performers, global resources and experiences, and the opportunity to work across a number of industries and geographies.

Requirements

- Excellent command of English and very good command of German or French language
- Experience or knowledge of Linux OS
- Technical support experience, preferably with enterprise customers
- Solid understanding of networking, DNS and port configuration
- Knowledge of databases (MySQL/PLSQL) and virtual machines (VMware)
- Knowledge or experience with mail flow and MS Exchange will be considered as strong advantage
- Excellent problem diagnosis and problem solving skills, handling multiple tasks in a fast-paced environment

Responsibilities

- Receive, analyze and troubleshoot customer problems within a complex Linux environment using a variety of methods
- Follow customer issues until resolution
- Provide timely and effective solutions or information to customers
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues
- Collaborate with other teams and follow the escalation process when needed
- Assist other team members with technical issues that need further troubleshooting
- Able to work on shifts — daily shifts only

Other info

Life at Sutherland:
- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- Team Building activities